Booking confirmation and Payment flow:

Okalenda's commission:

Cancellations & Refunds

We are committed to keeping our flow transparent and fair to everyone.

We intend to keep event organisers and event vendors safe throughout the whole process, at all times!

Cancellation fee - this will apply to the vendor in case of cancellation:

61+ days before the event

Reliability score impact for vendor cancellations at any time.

31–60 days before the event

$50 cancellation fee

15–30 days before the event

$100 cancellation fee

72 hours – 14 days before the event

$150 cancellation fee

48–71 hours before the event

$200 cancellation fee

Less than 48 hours before the event OR no-show

$300 cancellation fee + account restriction

Note: Okalenda may deduct cancellation fees from future payouts or charge the vendor’s saved payment method.

An account restriction may include one or more of the following, at Okalenda’s discretion:

• Temporary suspension from accepting new bookings
• Reduced visibility in search results
• Mandatory account review before reactivation

Okalenda may mediate disputes at its discretion. Refund decisions will be handled according to this policy unless otherwise required by law.

If an event is cancelled directly between the vendor and the user and the cancellation is not processed through the Okalenda platform, any platform-related fees, costs, or expenses may still be charged to either the user or the vendor, depending on the circumstances of the cancellation.

The cancellation policy of the Okalenda app.